Help Desk Guidelines
The Trauma Help Desk is a non-emergency trauma information resource. If you are in crisis, please dial 988 to reach the National Suicide & Crisis Lifeline or an issue-specific hotline listed here for support.
All information shared with the Trauma Help Desk is confidential; your personal information will not be shared with anyone. We try our best to answer your request within 1 week. If it is safe to leave a message on your answering machine with the information you have requested, please let us know in your email.
In order to help us to provide you with the most relevant and useful resources in an efficient manner, please provide us with as much of the following information
as possible:
- your zip code (to help us locate your local resources)
- the name of your medical insurance provider
- mental health diagnosis or issue for which you are seeking help
- the type of treatment and/or support you are looking for, e.g. therapist, psychiatrist, support group, or treatment center
The Help Desk does not provide clinical or counseling services. Please seek the guidance of a mental health professional for any of your needs beyond our stated purposes. Alternatively, Psychology Today has a national Find a Therapist resource.
Please note: The Trauma Resource Specialists follow the duty to warn policy; if an individual makes a credible threat of violence toward another person, we are bound to report that information to the authorities.
